
Living in the beautiful, historic city of Exeter is a true pleasure. But from the steep hills of St Leonard’s to the low-lying areas near the River Exe, our unique geography presents a specific set of underground challenges for our drainage systems. When drains block or overflow, you need fast, reliable advice from experts who know the local terrain.
At No1 PHD, we are Exeter’s dedicated drainage specialists with a dedicated team based out of Exeter. We combine state-of-the-art equipment with a deep understanding of the issues affecting properties across the city and surrounding Devon. To help you navigate any drainage drama, we’ve answered the 10 most common questions we hear from residents just like you. But when faced with emergencies related to drainage issues, reach out to our local team on 01392 963238 for immediate assistance.
According to No1 PHD drainage professionals, Exeter sits in a geographical “bowl” with steep hills (like Pennsylvania and Stoke Hill) surrounding low-lying areas (like St Thomas). During flash storms, rainwater rushes down these slopes, overwhelming the older “combined sewer” systems that carry both rain and sewage.
Our No1 PHD drainage specialists observe that the speed of surface runoff in Exeter is the main culprit. However, in much of central and Victorian Exeter, they share one pipe. When intense rain hits the tarmac of the city’s hills, it hits the sewers at high velocity. If the pipe is even partially blocked by silt or leaves, it reaches capacity instantly, causing manholes to pop and drains to surge in the lower parts of the city.
Please note, if your enquiry is an emergency, please contact us by telephone
No1 PHD drainage professionals shortlist the top 3 issues stemming from Exeter’s leafy avenues, scale build-up from hard water, and silt accumulation caused by soil runoff from the surrounding agricultural land. So the recurring pattern of drainage problems which No1 PHD drainage professionals have frequently observed are:


Properties on Exeter’s steep hills, like in Pennsylvania or parts of St Leonard’s, require specialist techniques, as frequently observed by No1 PHD drainage professionals. Clearing a blockage on a steep incline means our engineers must use high-pressure water jetting equipment with enough power to force debris uphill. It also requires careful management to prevent the dislodged material from simply falling back down and re-blocking the pipe. Our No1 PHD drainage engineers have the advanced equipment and experience to handle these challenging jobs safely and effectively.
According to No1 PHD drainage professionals, the vast majority of blockages are preventable when it comes to Exeter homes. The primary causes are FOG (Fats, Oils, and Grease) and “flushable” wipes. Prevention involves installing sink strainers and never pouring cooking fat down the sink so better to wipe pans with a paper towel instead.
No1 PHD drainage professionals have frequently observed that with a high student population in areas like Mount Pleasant, there are a lot of blockages caused by misuse (e.g., pouring pasta water full of starch or grease down the sink). In older Exeter terraces, the pipes are often narrower (4 inches) and rough with age. Even a small amount of solidified fat can snag a wet wipe, starting a blockage that grows rapidly.

According to No1 PHD drainage professionals, this is a common point of confusion. The grated drains (gullies) on the public road are there to drain rainwater from the highway. These are the responsibility of the local highways authority, which for Exeter is Devon County Council. If they are blocked and causing street flooding, you should report it directly to them. If the gully is on a private road or unadopted lane, the responsibility lies with the residents or the management company.
According to No1 PHD drainage professionals, if the drain serves only your property and is within your boundary, it is yours. Once it crosses your boundary, or joins a pipe serving a neighbour (even if it’s in your garden), it becomes a public sewer managed by South West Water. Our No1 PHD drainage professionals suggest a simple rule for checking:
If you have a blockage, our CCTV drain surveys can pinpoint its exact location, providing clear evidence to determine who is responsible for the repair.


No1 PHD drainage professionals have observed that historic properties often face restricted access, ancient culverts, and restrictions on digging due to archaeological concerns. Pipes may be non-standard sizes or made of masonry rather than modern plastic. Our No1 PHD drainage specialists always face a unique set of challenges in the historic heart of Exeter where the properties around Cathedral Close and surrounding lanes often have:
No1 PHD drainage engineers affirm that no-dig repair (CIPP lining) typically takes 3 to 6 hours and is done in a single visit. Traditional excavation can take 2 to 5 days, depending on the depth and surface reinstatement (re-concreting) required.
Our No1 PHD drainage professionals have observed that in a busy city like Exeter, closing a driveway or digging up a pavement is a logistical nightmare. CIPP (Cured-In-Place Pipe) lining involves pulling a resin-soaked sleeve into the damaged pipe and curing it with water or air. It creates a “pipe within a pipe” that is stronger than the original, all without turning a single sod of earth. It is cheaper, faster, and far less disruptive.


Living near the River Exe, especially in low-lying areas like St Thomas, Exwick, or Topsham, means you are in an area with a high water table, according to No1 PHD drainage professionals. This can lead to:
Sustainable Drainage Systems are a great way to manage rainwater responsibly and reduce the strain on the public sewer system, according to No1 PHD drainage professionals. Suitable options for Exeter include:
Whatever your drainage dilemma, No1 PHD has the local knowledge and technical expertise to solve it. We offer a fast, reliable, and transparent service designed for the unique challenges of our city.
For 24/7 emergency call-outs, expert advice, or a free, no-obligation quote, get in touch today.
📞 Call Us 24/7: 01392 963238