At No 1 PHD Limited, our customers mean more to us than a number on an invoice. As homeowners ourselves, we understand all too well just how much your home or business means to you. If the plumbing, heating or drainage are causing problems, the consequences can be far-reaching. Fortunately, we’re committed to providing our customers with a service that can always be counted on at a price that is fair.
We’re dedicated to building long-term relationships with each client, a point that is backed up by our fantastic customer loyalty scheme as well as our workmanship guarantee. We always go the extra distance to ensure that our customers walk away feeling completely satisfied. If people recommend us to their friends and family, then we’ve succeeded at what we set out to accomplish.
Our word is our bond, so when we make promises; we always strive to keep to our word. By forging such productive relationships, we can continue to serve each of our customers well by providing a service that keeps on getting better.
Trust is important to us, and nothing breaks trust quicker than a dispute involving money. Peace of mind is what we offer, so when you choose No 1 PHD Limited, you’ll be able to rest easy knowing that you’ll always be charged a fair and honest price. We never upsell services that aren’t needed and never dabble with hidden fees or charging over the odds for our services.
Any costs will be agreed over the phone and outlined with the rates explained before any booking is confirmed. Only once you’re entirely satisfied and have provided authorisation in the form of a signature, will we proceed. As well as being knowledgeable, our team are all friendly and approachable and happy to answer any questions you may have.
In the event that a system is being worked on, any fixed prices that relate to fixing a fault with the system will be agreed on before the work begins. This will be explained and signed off on at the start and will not be changed at a later date. As the main point of contact, you’ll be provided with full details of the guarantee along with the relevant report. We’re happy to answer questions about this, so please feel free to ask.
We have a strict policy regarding being overcharged. In the event that it occurs accidentally, a quibble-free refund will be issued. In the event that it occurs intentionally, we will cease working with the engineer in question and issue a refund.
If you require further clarification on what has been mentioned above, feel free to get in touch with the team at No 1 PHD Limited today by calling us.