Trust is important to us, and nothing breaks trust quicker than a dispute involving money. Peace of mind is what we offer, so when you choose No 1 PHD Limited, you’ll be able to rest easy knowing that you’ll always be charged a fair and honest price. We never upsell services that aren’t needed and never dabble with hidden fees or charging over the odds for our services.
Any costs will be agreed over the phone and outlined with the rates explained before any booking is confirmed. Only once you’re entirely satisfied and have provided authorisation in the form of a signature, will we proceed. As well as being knowledgeable, our team are all friendly and approachable and happy to answer any questions you may have.
In the event that a system is being worked on, any fixed prices that relate to fixing a fault with the system will be agreed on before the work begins. This will be explained and signed off on at the start and will not be changed at a later date. As the main point of contact, you’ll be provided with full details of the guarantee along with the relevant report. We’re happy to answer questions about this, so please feel free to ask.
We have a strict policy regarding being overcharged. In the event that it occurs accidentally, a quibble-free refund will be issued. In the event that it occurs intentionally, we will cease working with the engineer in question and issue a refund.
If you require further clarification on what has been mentioned above, feel free to get in touch with the team at No 1 PHD Limited today by calling us.